https://nyulangone.org/locations/video-doctor-visits
NAVIGATION: SERVICES
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Video Doctor Visits
To schedule a video visit, call your doctor’s office during business hours. For help finding a doctor, call our physician referral service at the number below.
646-929-7800
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You don’t always need to come in to the doctor’s office to see your doctor. Many NYU Langone doctors and care providers offer video visits, letting you video chat with your doctor from home or wherever is convenient for you.
Video visits are available for adults and for children age 5 and older who are current patients of an NYU Langone doctor. If you are a patient at NYU Langone, you can schedule a video visit with a member of your care team, or find a doctor who is new to you.
To schedule a video visit instead of an in-office visit, call your doctor’s office during business hours. We are also working to offer online scheduling for video visits in the near future.
What to Expect During a Video Visit
A video visit is similar to an in-office visit, but instead of traveling to see your doctor, you can video chat with them from home, work, or another convenient location. Our care providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.
VIDEO: Learn what to expect during your video visit and how to access your visit using the NYU Langone Health mobile app.
Video visits are scheduled by calling your doctor’s office. To access your visit, we recommend using your mobile device and downloading the NYU Langone Health mobile app. Ten minutes before the scheduled time of your visit, you can log in to your NYU Langone Health MyChart account using the app to access the video chat with your doctor.
Types of Video Visit Appointments
Our doctors offer video visits across a wide range of specialties. Some examples of appointments that can be held over video include new patient visits, follow-up visits, mental health visits, and postoperative appointments.
Video visits cannot be used for appointments that require physical examinations, such as annual physicals or annual gynecological appointments. If you have questions about whether a video visit is right for you at this time, speak with your doctor’s office.
Computer Requirements
The NYU Langone Health mobile app is only available for mobile devices. If you would like to use a computer instead of a mobile device, please make sure it has a working web camera, microphone, speakers, and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first video visit, please accept the download for the VidyoWeb plug-in when you start your visit.
Cost and Insurance Options
Many insurance providers now cover telemedicine services for adults and children. It is your responsibility to verify that you have specific benefit coverage for telemedicine services under your benefit plan. Your doctor’s office can help you to determine if a video visit is covered by your insurance provider, and we also recommend speaking with your insurance provider directly if you have questions.
For plans we accept, we collect your out-of-pocket responsibility for an office visit at the time of check-in and bill your insurance for the remaining balance, as we would for an in-person appointment. If your insurance doesn’t cover the balance in full, you are billed for any remaining balance.
For Our Patients
NYU Langone Health App
Schedule appointments, access your medical records, and more by logging in to the NYU Langone Health App with your MyChart account.
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Virtual Urgent Care
If you need to see a doctor right away, schedule a Virtual Urgent Care video visit.
Learn More
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